Contour Software
The Position
We are seeking a “MS Dynamics GP Specialist to join our team of GP Admin . In this role, you will be responsible for providing day to day user support, security access rights, training, and troubleshooting accounting systems for the company with a focus on Microsoft Dynamics and related 3rd party add-ons. You will provide support and training to the users, resolve application related issues, assist in automating & documenting Dynamics GP, develop reports in Smart list/ Excel/ Crystal report. This person will report to MS GP Admin and closely work with the accounting team to help with different projects and accounting functions related to GP.
To be successful in this role, you will need experience of providing
Basic GP support
(setting up new users, access rights, intercompany relationships etc.)
and a working knowledge of MS Dynamics GP functioning, Smart list, and MS Excel.
Required Qualifications & Skills
- Bachelor’s degree in Business or Computer science or other relevant disciplines from an accredited college or university.
- 1+ years of experience in Microsoft Dynamics GP support, providing basic User GP support, data importing and exporting , in setting up new entities, test environments, module configuration.
- Knowledge of Crystal Report & Form Printers is a plus.
- Should be able to meet and work in tight deadlines in especially during Accounting Period close days.
- Excellent communication, interpersonal and leadership skills.
- Able to provide end user training and support.
- Can work independently with less supervision and as a team player with GP admin on tasks & projects.
- Strong problem-solving skills.
Responsibilities:
- Report to MS GP Admin for recurring & project related tasks.
- Responsible for managing / tracking till resolution of tickets, daily incidents and service requests in queue, responding to users, and resolving in timely manner.
- Support Great Plains end-users with their day-to-day activities; includes User access & changes, Account creation, batches or other issues related to modules General Ledger, Payables, Receivables, Sales Order Entry, and Inventory Control.
- Administer, track & Controls user accounts and security roles for Great Plains.
- Provide training to end-users on the use of Great Plains
- Ability and willingness to document work, processes, procedures, work instructions.
- Troubleshoot application issues and work with Senior team members & other division GP admin administrator to resolve if needed.
- Maintain the Great Plains application and environment, GP Macros, Modified Forms and Reports, integrations, , Extender and Smart List Builder etc.
- Create and manage reports on GP for example Smart lists etc.
- Must be enthusiastic about learning new functionalities within GP.
- Data integration and data migration for new Acquisitions through 3rd party systems and Dynamics GP tools.
- Troubleshoot problems within Dynamics GP help & on the internet.
- Committed to the delivery of a high quality of customer service to both internal and external customers.
- Ensure continuity and efficiency by troubleshooting errors, evaluating data, and helping to maintain data integrity, including testing and analyzing data anomalies
Exciting Benefits we offer:
- Market-leading Salary
- Medical Coverage Self & Dependents
- Parents Medical Coverage
- Provident Fund
- Employee Performance-based bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Profit Sharing Plan [Tenured Employees Only]
- Life Benefit
- Child Care Facility
- Company Provided Lunch/Dinner
- Professional Development Budget
- Recreational area for in-house games
- Sporadic On-shore training opportunities
- Friendly work environment
- Leave Encashment
