i2c Internship – Associate Software Engineer – Product Operations

i2c Inc.

Job Description:

  • Primarily responsible for efficient and effective analysis and resolution of customer issues related to software products .
  • Providing quality Customer Services to overseas and local clients via different communication channels like IM, Phone and ticketing System.
  • Correspondence with clients & inter-departmental communication.
  • In-house Product Trainings
  • Data Preparation for analysis purpose / Entry Services.
  • Technical Support Services (Level 1 & 2) through log data.
  • Onsite/Remote Product Trainings, installations & troubleshooting
  • Handling Client calls for product info. & Technical support.
  • Preparing/escalating regular progress reports to higher management.
  • Log, identify, analyze, and resolve customer issues related to software products
  • Identify common issues and provide feedback for improvement to supervisor(s) and relevant stakeholders.

We are looking for:

  • Education: BSCS, BSSE, BBIT, MCS
  • Experience: 6 Months – 01 year experience.


  • Databases (MySQL, SQL Server, Oracle), Operating System, Programing Language (PHP, HTML, .Net, Java, etc.), Basic commands knowledge of Linux, Tools (Crystal Report, etc, Visual Studio, Dreamweaver, MS Office etc.).
  • Strong listening and learning abilities.
  • Problem-solving skills.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and team skills.
  • Good database concepts and SQL skills.
  • Ability to analyze, troubleshoot and solve problems.
  • Good customer experience sense.
  • Motivation and ambition to excel.
  • Self-driven, time-conscious and fast worker.
  • Ready to work in a 24/7, fast-paced environment.

Job Details:

Company: i2c Inc.

Job Type: Full Time

Job Location: Lahore, Punjab, Pakistan

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