- 24Ã—7 Monitoring of Mission Critical and Financial Applications. â€“ i-e Transaction processing, Funds transfer, Direct deposit, Web Services and Applications, Mobile apps
- Production services verification and ensuring successful delivery
- Incident Management (Conference Bridges / Client-Vendor communication)
- Problem Management (Identify common issues and provide feedback for improvement to supervisor(s) and relevant stakeholders.)
- SLA Management (Maintaining Service Level Agreement for clients)
- Correspondence with clients & inter-departmental communication.
- In-house Product Trainings
- Data Preparation for analysis purpose
- Business Matrix and Reports for higher management.
- Maintenance Management (Internal/External Notifications, Tracking and Timely Execution)
We are looking for:
Education: BSCS, BSSE, BBIT, MCS
- Strong listening and learning abilities.
- Problem solving skills.
- Strong verbal and written communication skills.
- Excellent interpersonal and team skills.
- Good database concepts and SQL skills.
- Ability to analyze, troubleshoot and solve problems.
- Motivation and ambition to excel.
- Self-driven, time conscious and fast worker.
- Ready to work in a 24/7, fast-paced environment.
- Databases knowledge, Query Writing, CS Concepts, Operating System, Basic commands knowledge of Linux.