K Electric Careers – AM SAP MMR

K-Electric

Purpose:

The basic responsibility of (Functional/Technical) AM is to provide support for (Functional/Technical) implementations and issues resolutions/trouble shooting the existing deployed solutions. He is also responsible for providing training to business users.

Areas of Responsibilities:

1. Business / Operating Results

  • Responsible for current & future implementation of all projects.
  • Coordinate with Business Partner function and business users for finalization of business requirements
  • Participate in the process of application development and prepare design/solution documents as per business requirement
  • Participate in Configuration activities in SAP.
  • Go-Live and Technical Support Function.
  • Coordinate with other teams for support on cross functional projects
  • Manage and monitor support issues and ensure timely resolution of issues
  • Ensure adherence to related policies and procedures for project execution/ support tasks and general conduct including safety
  • Identify to Manager the individual problem areas and suggest appropriate interventions for the purpose of maintaining a productive work environment in assigned domain.
  • Support Manager in provisioning of related accurate data for IT reporting requirements that may arise from time to time
  • Configure the system and validate the design. Track error for resolution.

2. Customer Satisfaction

  • Resolving routine user queries, troubleshooting and providing timely support to ensure that their specific modules run smoothly.
  • Prepare / update training manuals and execute training sessions for end users
  • Respond promptly to complaints and assistance
  • Delivery of accurate reporting requirements

Education and Experience:

  • University Graduate recognized by HEC
  • Engineering Graduate/preferably Graduate in Computer Science from renowned university
  • 1 – 2 years exposure of .NET application development and its integration with other systems
  • Working experience of RDBMS and OOPs

Job Details:

Company: K-Electric

Job Type: Full Time

Job Location: Karachi, Sindh, Pakistan



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