Monday , June 14 2021

MCB Careers for Contact Center Executive (Apply Online)

Muslim Commercial Bank (MCB)

Job Responsibilities:

  • Perform basic account maintenance activities and utilized bank policies to solve customer’s issues
  • Ensure compliance with all company / client policies, procedures and practices
  • Answer incoming customer phone calls and take appropriate action for each call
  • Capture customer’s data as per defined standard operating procedures
  • Positive Attitude, goal oriented and team player
  • Utilizing software, databases, scripts, and tools appropriately
  • To endure that highest level of quality customer care is delivered and all problem incidences are reported and highlighted
  • Attend mandatory training sessions to stay updated on product or company policy changes
  • Achieve established standards for call handling quality, Sales and productivity
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company

Qualification & Experience:

  • Bachelors
  • Fresh or 1-2 years of relevant experience

Job Details:

Company: Muslim Commercial Bank (MCB)

Job Location: Karachi, Lahore

Apply Here

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