Jobs in Zong – Corporate Service Officer

Job Description:

To service & manage Sales & After Sales needs of Small Enterprises & SoHo (Small Office Home Office) segment of the Corporate Customers.

Job Responsibilities:

• Achievement of regional sales & service targets Ensures smooth customer handling and experience management.
• Responsible for Gross adds in existing base (upselling, cross-selling, referrals, and new VAS solutions sales)
• Responsible for Collection management (on-call) Minimum 20 calls per day (cold calls, servicing, cross-selling)
• Build relationships and proactively cross-sell and up-sell and a full range of Voice, Mobile Data, and ESS solutions to the client base.
• Retention & churn management (CLM, periodic calls)

Qualification & Experience:

• Preferably a Business Graduate.
• 2-3 years experience in a similar role or customer services role.

Apply Here

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